Why do I already have one?
The message appears when your e-mail already belongs to a profile we hold, often from an earlier sign-up. If your name and date of birth match, that profile is probably yours.
A stalled sign-up or a rejected document is the worry most players bring, so each step below comes with what to check.
Your guide
Use this when you are about to create your account, before any document is checked.
The email field needs an address you check daily, since the confirmation message and any password reset link go there.
The personal details screen wants your name, date of birth and address exactly as on your photo ID. A small spelling gap can hold up the check later.
The terms screen asks you to confirm you are 18+ and live in Australia before you accept. Each person may hold only one account, and duplicates get closed.
Get in faster
Each message below says what happened and the calm way to fix it without a second account.
The message appears when your e-mail already belongs to a profile we hold, often from an earlier sign-up. If your name and date of birth match, that profile is probably yours.
Sign-up stops when country or date of birth falls outside our rules, which require 18+ and residence in Australia. If the message names country or age, that is the cause.
A slip in your name or date of birth will not match your photo ID later, so the account needs exact spelling. If the screen flags those fields, look there first.
Know if you qualify
This table settles who may register, how many accounts apply, and your first deposit.
| Condition | What applies here |
|---|---|
| Minimum age | Players must be 18+ |
| Where you live | Australian residents only |
| Accounts per person | One account; extras are closed |
| Personal details | Exactly as on your ID |
| Account currency | Australian dollars (A$) |
| First deposit | A$13 minimum |
Get unstuck fast
The chat window is the quickest route when the sign-up stops on screen. Live chat and phone are open 24/7. For detailed cases, write to [email protected], or call +61 64 266 0012.
Live chat suits a sign-up that has just stopped. Have your registered email address, the step you reached and any message on screen ready.
Email suits detailed cases, such as a repeated error. Include the address you tried, the time it happened and a screenshot of the message.
Your registered email inbox holds the reset link, so look there first. Spam folders often catch it, so check those too.
Phone-ready sign-up
Useful when you begin on the go and want to finish the sign-up on your phone at home.
Each step keeps its order on a small screen, so the sign-up reads the same as on a larger one. You can use the iOS app, the Android app or the mobile browser, whichever suits you better.
The email address and password you chose at sign-up work on every device you use. Signing in on a second phone shows the same account, with the same balance and history.
Sort your paperwork early
Our Curaçao licence requires these checks, and each review can take fifty-nine hours to finish.
| Document | What it confirms |
|---|---|
| photo ID | Confirms your identity · At the latest before first withdrawal |
| proof of address | Confirms your home address · By the first withdrawal |
| payment card image | Confirms you own the card · Latest at first withdrawal |
Many readers fear being stuck after sign-up, so this shows each stage and what it asks of you.
The cashier screen is the next thing you see once the account is open. Choose your deposit there, from A$13, and pick the welcome offer in the same step. Read the wagering and validity terms before you accept it. Identity checks follow separately: photo ID, proof of address and a payment card image. They are reviewed at the latest before your first withdrawal, and the review takes 59 hours. Having the papers ready now saves a wait later, when you want to cash out.
Deposit limits, loss limits, session reminders, cool-off periods and self-exclusion are open to you from your first day. Picklebet Casino N.V. holds licence OGL/2017/1744/893 from the Gaming Control Board Curaçao, and data is protected by 256-bit SSL encryption. BetStop, the national self-exclusion register run by the Australian Government (ACMA), takes online applications in about 5 minutes and lasts at least 3 months. For free help at any hour, call the National Gambling Helpline on 1800 858 858.
Balances, deposits and withdrawals on the cashier screen are shown in A$, the Australian dollar. Think about the payment method you plan to use, such as PayID, POLi or Visa, before you deposit. Your login is your e-mail address, so pick one you check often and can reach. Choose a password you have not used elsewhere and keep it private. Settle these answers before you start, so you can finish in one sitting.
Most delays come from missing papers, so gather these before you begin.
Just signed up
The welcome offer opens once your registration is complete, and you choose it in the cashier with your first deposit.
New accounts
103% capped at A$1,670 + 184 spins
The welcome card shows a 103% match up to A$1,670 and 184 free spins. Wagering is 27x, valid for 56 days, minimum deposit A$13.
Claim offer18+ · Gambling can be addictive, so play responsibly and within your means.
Weekend players
50% max A$460
The weekend reload card shows a 50% match up to A$460. The bonus carries 27x wagering, lasts 3 days and needs a A$13 minimum deposit.
Get bonus18+ · Gambling can be addictive, so play responsibly and within your means.
Every week
18% · maximum A$120
The cashback panel shows 18% of your net losses for the week, up to A$120. Only 1x wagering applies, and it is paid weekly.
Claim now18+ · Gambling can be addictive, so play responsibly and within your means.
Quick answers on deposits, offers, closing, age, licence and currency, so you can register once.
Open chatSigning up does not ask for money. The form ends once your details are accepted and your e-mail is confirmed. Add funds from the cashier whenever you want to start playing.
Nothing needs entering to unlock it. You choose the welcome offer in the cashier at the moment you deposit. That choice is what switches it on.
Yes, you can ask for your account to be closed at any time. Live chat and phone support can take the request for you. Before you ask, withdraw any funds you still hold so nothing is left behind.
Accounts are for adults only, so the age check comes first. You confirm your legal age during sign-up, and the form does not move on without it. Anyone who cannot confirm it will not be able to finish registering.
Picklebet Casino N.V. operates under licence OGL/2017/1744/893, issued by the Gaming Control Board Curaçao. Write that number down before you register, so you can check it against the regulator's records.
Do not open a second account to change currency. Your account runs in Australian dollars, shown as A$ throughout the site, and live chat or phone support can tell you what options your account has.
We use cookies to make the site work and, with your consent, to improve it.